:-) Front desk knowledgeable and friendly
:-) Shuttle service and driver
:-) Use of email and other technology
:-) Opportunity to preview the inspection checklist
:-) Clear, well-organized inspection checklist
:-) Ample parking
:-) Detailed invoice
:-) Attractive, clean building
:-) Free car wash
:-( I asked that everything be checked and brought up to standards. When I received the call informing me that my vehicle was ready, I assumed my request had been fulfilled. However, the inspection sheet showed that that the 4WD Transfer Case fluid had NOT been checked. Now, I understand the reason why it was not, because of a stripped drain plug. However, being told that removing and replacing it was a perfectly doable task, I fail to understand why it was not done ... unless it was just getting too close to quitting time. Okay, I understand that, too. But, it seems to me that I should have been given the option of leaving it until the job was completed rather than not being informed that it was not. It struck me as an attempt to slip it under the radar, so to speak.
I could be way off with that but, I would have preferred that the "leave or retrieve" option be left up to me. I don't know when that fluid was last checked, if ever, and I wonder if I need to be concerned about driving my Jeep cross country and and in the mountains this winter.
Still, in my experience, the positives by far outweigh the negatives and that's what I would say if someone asked me about "Garry's Automotive quality of work and customer service."
Regarding question #2 below, please feel free to use any, all or none of my response to question #1.